Choas - Customer Service (CSR) Veracity Insurance Solutions Employee Review

I was so impressed with my interview that I took this job over another one that paid a bit more. I started at the bottom as a customer service representative and was able to move my way up to the communications manager. Veracity has been the best experience of my life I've never had a better employer who was more understanding compassionate and a work environment that's just wonderful. There's real opportunity here for growth and it's just been a wonderful experience. Veracity's work environment provided a challenging experience that has helped accelerate my growth. I have felt empowered the entire time I've worked here to take on challenges and was embraced by my mentors every time I took those risks and chose to move forward. I told my leadership that I was interested in leadership and they backed me worked with me and helped me achieve my goals mentoring me the whole way giving me challenges to help my growth.

If you love metrics for the sake of metrics this place is not for you.

The company has a supportive and collaborative team environment. Remote work flexibility is a strong benefit, along with solid PTO (including 4 weeks of vacation) and generally good benefits, including access to mental health and therapy support. Equipment is provided for remote employees, which helps set up a consistent work environment. Overall, there is a strong emphasis on employee resources and flexibility.

There has been notable organizational change and turnover, including restructuring that affected multiple employees. At times, company priorities and project direction can shift quickly based on leadership decisions, which may impact consistency in workflow and planning. Career advancement opportunities and progression speed can feel limited, and compensation for certain roles may not always be aligned with market expectations. Additionally, there is a strong focus on adopting new tools and technologies, including AI, which can sometimes feel fast-paced without fully defined implementation structure. Work monitoring tools are also in place, which some employees may find restrictive depending on work style.