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      Vanguard

      Engaged employer

      Vanguard reviews

      Marketing Majors Beware - Customer Service Representative Vanguard Employee Review

      3.0
      12 Jan 2021
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great stable company for finance and accounting majors.

      Cons

      Although the job title says Customer Relationship Associate and the recruiter may make the tests seem easy. They are literally national level licenses if you were not taught a lot of the basics because of your major it is very challenging to start from zero, when even the finance majors were struggling.

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      5.0
      22 Jun 2026
      Client relationship associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Strong training platform Good benefit Pension plan

      Cons

      Not receive partnership first year The pension plan will vest in 6 years

      2.0
      8 Jul 2026
      Client service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote opportunity which is great Getting to learn the industry

      Cons

      Micromanage Training was not effective Heavy call volume Constantly changing lunch no consistency on any given week After training support is poor (a link is the answer to your question) Team leaders who also dont know how to resolve an issue.

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