Reasonable benefits, but not enough to counter the low pay vs. work overload. - Customer Service Representative Valero Employee Review

3.0
16 Sept 2012
Recommend
CEO approval
Business outlook

Pros

Lots of locations (Texas), very nice/extensive medical benefits, 2 weeks paid vacation after first year, 3 weeks after second year

Cons

Extremely low pay for the amount of work needing to be done. CSRs have entirely way too much to do in an 8 hour period. Gloves are not provided, even when cleaning extremely unsanitary areas such as the bathroom, or changing the trash at the stations. My location is constantly understaffed because of the heavy workload combined with the low pay. Hours are restricted. Give more than one manager per location; the managers are more overworked than the subordinate CSRs.

Explore other reviews about Valero

5.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Benefits, culture, pay are good

Cons

Growth and development opportunities are few

3.0
9 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits such as 401k, onsite gym, and daycare

Cons

Management overlooks hard work for nepotism

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