It is what it is. A dumpster fire. - PSS Keystone Vail Resorts Employee Review

1.0
27 Apr 2019
Recommend
CEO approval
Business outlook

Pros

Benefits, pretty communities, alot of amazingly talented people...

Cons

Obviously, pay. That aside, in my department, the management was awful. Director didn't know how to use a ticket scanner and the Senior Manager was more worried about how he was viewed rather than training and helping his direct reports succeed. Three departmental managers left within 6 months of one another. Coincidence? Ha ha ha. No. HR was awful. No consistency in policies from Director to his staff. We were told that we were not allowed to speak with media when housing got to crisis stage and our positions were all but threatened to keep us quiet. I could go on because I don't feel there were any senior managers working at Keystone that were qualified to be in their positions. Very few directors were qualified. Both GM's were great, but in typical Vail fashion, rather than letting that person establish a protocol for running the resort, they shuffled the deck and moved GM's around in order to promote the "Yes Men" GMs, none of whom were liked by their staff, but asked "how high" when told to jump, which counts for more than actually thinking for yourself. Being resigned to a food bank and used clothing sale promoted by your employer is just too much to swallow.

Explore other reviews about Vail Resorts

5.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The managers were really cool and the work was fun. Pretty relaxed environment.

Cons

It was cold sometimes and long hours standing but that was all in the job description and we got jackets.

2.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

- Most people are smart, passionate, and enjoyable to work with and be around. - Fairly frequent opportunities for development and advancement through the internal job board. - Nice perks if you're into skiing or riding.

Cons

- There's an unspoken expectation to regularly work significantly more hours because the majority of employees are very passionate about the ski and ride industry, which isn't great for work life balance. There's not much down time either; you're either hustling in season or hustling to prepare for the next season. - Climate change poses a significant threat to the future of the company. The season pass model mitigates some of the impacts, but not as much as senior leadership asserts. And, since bonuses are tied to company results, you can end up working super hard all year and still end up getting half of your bonus target due to uncontrollable weather conditions. - The culture has taken a serious hit since enterprise transformation work began. Lots of people are constantly stressed out and the atmosphere in the office is depressing. - Most of the time, it feels like senior leadership makes decisions in a vacuum without consulting any of the people that would be responsible for the downstream work associated with the decision. For example, I've seen senior leaders decide on a savings target multiple times without consulting the experts, who then have to scramble to figure out how to make it work. It creates chaos and negatively impacts morale. - This organization has a wordsmithing problem. I've never worked at a company that spends such an inordinate amount of time on the framing of a message compared to the actual substance of the message.

4
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