Bad management, poor work ethics - Submission Officer VFS Global Employee Review

1.0
18 Jan 2018
Recommend
CEO approval
Business outlook

Pros

There are hardly any. One of the pros is the fact that you get an allowance to purchase uniform and you are not restricted to its choice. If you love working with many people or a multi-tasking genius, you would find job at this company personally beneficial.

Cons

The most disorganized company I've worked for. To start with that there is poor communication between various offices. The company an official offer per Email and schedule your first working day the next day and at the workplace you find out that you don't actually fit their company (specific requirements) any more, and without further clarifications you get rejection. After some time you receive a call offering you the position (for the second time) with no apologies or comments. The job itself is a very stressful one since no one explains your duties properly, there is a total mess at local offices in terms of HR documentation, hierarchy and following the rules of labor law. After resignation the company sent an email claiming they have overpaid me and insisted that I transfer the money back to them within one week!

Explore other reviews about VFS Global

5.0
21 Jan 2026
Recommend
CEO approval
Business outlook

Pros

customer service is priority for company

Cons

experience is excellent with company

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VFS Global Response
5mo
Thank you for your feedback. We’re glad to know that our strong focus on customer service is recognized and that your overall experience with the company has been excellent. We appreciate you taking the time to share your views.
2.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

the team are well versed with the work undertaken.

Cons

if you cannot speak hindi then you will not excel in this company, the company has hired south Asians only, most of the higher managers are on H1B visas, very much toxic work environment where the managers are expected to work on weekends and holidays.

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VFS Global Response
2d
Thank you for sharing your feedback. At VFS Global, we take all concerns regarding workplace inclusivity, culture, and communication standards extremely seriously. Our operations in the United States are powered by a diverse workforce of over 350 individuals representing various ethnicities and countries including the United States. This diverse talent pool allows us to successfully mirror and support the global diplomatic missions we serve. To provide context, a significant portion of our operations in the US supports the Government of India’s diplomatic missions. To meet the explicit consular service expectations of these sovereign clients and effectively assist the public they serve, proficiency in regional Indian languages is a critical operational requirement for specific roles. That being said, English remains our official language for all internal communications, corporate operations, and recruitment practices, including our hiring process, which is strictly merit-based. Further, we remain committed to operating in strict alignment with US labour laws and employee schedules are structured accordingly. While the nature of international diplomatic support may require occasional extended rostering to meet critical public demands, these schedules are carefully managed and planned in advance to ensure fair shift distribution. We encourage you to share specific concerns, if any, with us on Communications@vfsglobal.com.
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