Terrible pay. No 401k match, Salary was well under what the industry pays for the same role. When I searched for a new role I found out that VDX offers one of the lowest salaries in the industry.
What I never understood was that all support roles play an important part contributing to new business and most importantly client renewing business. However only the sales team gets all the praise when business is won or when a client renews business. Not only praise, but they receive all the earnings while the support team who makes the most impact in a client deciding to run or renew gets no share. This isn't sales fault, but ownerships misguided decision on not valuing the hard-working support roles.
Ownership knows that support roles are underpaid and offers you to leave instead of finding a solution to keep good talent.