Corporate doesn't pay enough attention to what runs rampant in clinics... - Veterinary Technician VCA Employee Review

2.0
16 Aug 2022
Recommend
CEO approval
Business outlook

Pros

Corporate isn't actually the problem in this case (except in that they don't monitor/crack down on what goes on in the hospitals enough).

Cons

Managers and staff aren't monitored by corporate very much, so they can run amok. I've worked at several different VCA hospitals (and have friends who have worked at those with me and/or at other VCA hospitals who have the same experience), and each time it's the same. Drama-prone, lazy techs (who are lazy to the point of endangering patients) are allowed to continue by managers that are friends with them outside of work. The managers are the worst of them all (cause the most drama, overwork/underappreciate the good techs, don't discipline or get rid of the bad techs), but corporate doesn't pay attention. I watched tech after tech get bullied or burned out to the point of leaving, and each time I had to leave too. Each time, I hoped the drama would be less, the patient care would be better, the appreciation would be better... but no. The pay varies hugely (essentially, you can get paid very well within this company if you happen to be BFF's/drinking buddies with your manager outside of work, or you can be the one pulling all the weight and find out later you're making half what some of the lazy techs make). It's a shame. This company could be great. If you get a corporate job, you'll probably enjoy it. Otherwise, don't bother.

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VCA Response
3y
Each team member's success is of vital importance to us, and we're concerned by the comments you've shared. Please know that we would welcome the opportunity to discuss your experience personally, and we encourage you to contact us at EmployeeConcerns@vca.com. Thank you.

Explore other reviews about VCA

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Small animal, exotics, free care to wildlife, opportunities to work with zoo animals. Internal promotions to change all management has made the work environment very positive. Boarding facilities. Opportunity for certifying for internal crematory.

Cons

Pay rate less than expected for experience level. Corporate in California has increased prices every year that is causing all of my friends and family to change vets. With our rural area and low average income, pets are getting euthanized instead of having testing and treatment. Staff should have more discounts for employee pets.

4.0
12 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

This company offers many opportunities for doctors and techs to grow in their careers. They provide tons of support and they've been making HUGE changes to veterinary medicine on a whole. I have never known another company to offer so many benefits and perks for staff (especially techs), and they're even making lots of effort to invest in the veterinary receptionists-the front line associates of the hospital. They're also making great strides to acknowledge some of the feedback we've had for many years. They're savvy and smart, making business decisions that build on a company that will be around a long time (and has.)

Cons

There have been times where transparency and communication are lacking, and sometimes to the point where hospital-level employees feel left out or unheard. Some bigger topics like onboarding and navigating what support comes from where could be more clear. It feels like they've been fusing on new concepts/policies/features to the company, making it feel like a clunky machine rather than building something new and streamlined. Maybe it's in the works, but how do we know down here?

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VCA Response
1w
Thank you for sharing such thoughtful feedback. We’re glad to hear you’ve experienced strong support, growth opportunities, and benefits across our teams. We also recognize how important clear communication and connection are, especially as we continue to evolve. We’re creating more opportunities for open dialogue through listening sessions and bringing leaders closer to our hospital teams to better understand their day‑to‑day experiences and offer meaningful support. We’re also continuing to invest in leadership and communication training to strengthen consistency across our hospitals. Your insights help guide this work, and we appreciate all that you do for your teams and patients.
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