Pros
The hospital's in a nice area, and the doctors (who were there before the buyout) are excellent.
Cons
We got bought out. That in itself is demoralizing. The irony of watching a video about going the extra mile in customer service, (termed "giving them the pickle") then being told we were no longer sending flowers to long term clients whose pets had died, because it costs too much. Selling less effective flea control because it's cheaper, and having to change recommendations every 8 months because management found something cheaper elsewhere. DOS based practice management software, anyone? The benefits aren't comparable to other practices around here. Yes, we get insurance, but we pay several hundred a month, where other hospitals around here cover $200 of the insurance, and you pay the difference. This may be the case with VCA, but it's hard to tell. VCA does a lot of cost cutting , seemingly at the expense of patient care, ie variety of medicines, treatments available.