Worst job I've ever had - Customer Service Representative VCA Employee Review

1.0
6 Nov 2016
Recommend
CEO approval
Business outlook

Pros

Sometimes you get to see a cute animal that isn't near death's door or in agonizing pain

Cons

Where do I start?? -NO BREAKS -NO TRAINING: coworkers don't help you out and seem to get some sick satisfaction from watching you fail -Inappropriate behavior and conversations by staff in front of clients -Doctors and techs treat you as if you are inferior -False promises, assigned more tasks than discussed in interview -Being forced to treat dying animals as opportunities for money -NO payment plans or any sort of mercy for people begging to save their pet -Being forced to go into rooms and go over euthanasia with customers (should be a techs job!!) -Being screamed at by people over the phone every single day -Pay is terrible: you make the same at Dairy Queen -Co-workers are disengaged and rude to newcomers AND clients -Boss is money hungry and completely out of touch with client service -If you work here, you must have no qualms about cleaning diarrhea off the front rug 3 times a day -No communication between departments, absolute chaos and confusion -Ridiculous policies that force you to emotionally manipulate clients and avoid giving them the cost of service until they are forced to pay every penny at checkout -Rampant sexism, men get favored by management at every turn (even getting gifts) -The computer program used (Woofware) is so confusing and counter-intuitive that none of the new employees could use it even after months of trying to learn

Explore other reviews about VCA

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Small animal, exotics, free care to wildlife, opportunities to work with zoo animals. Internal promotions to change all management has made the work environment very positive. Boarding facilities. Opportunity for certifying for internal crematory.

Cons

Pay rate less than expected for experience level. Corporate in California has increased prices every year that is causing all of my friends and family to change vets. With our rural area and low average income, pets are getting euthanized instead of having testing and treatment. Staff should have more discounts for employee pets.

4.0
12 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

This company offers many opportunities for doctors and techs to grow in their careers. They provide tons of support and they've been making HUGE changes to veterinary medicine on a whole. I have never known another company to offer so many benefits and perks for staff (especially techs), and they're even making lots of effort to invest in the veterinary receptionists-the front line associates of the hospital. They're also making great strides to acknowledge some of the feedback we've had for many years. They're savvy and smart, making business decisions that build on a company that will be around a long time (and has.)

Cons

There have been times where transparency and communication are lacking, and sometimes to the point where hospital-level employees feel left out or unheard. Some bigger topics like onboarding and navigating what support comes from where could be more clear. It feels like they've been fusing on new concepts/policies/features to the company, making it feel like a clunky machine rather than building something new and streamlined. Maybe it's in the works, but how do we know down here?

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VCA Response
6d
Thank you for sharing such thoughtful feedback. We’re glad to hear you’ve experienced strong support, growth opportunities, and benefits across our teams. We also recognize how important clear communication and connection are, especially as we continue to evolve. We’re creating more opportunities for open dialogue through listening sessions and bringing leaders closer to our hospital teams to better understand their day‑to‑day experiences and offer meaningful support. We’re also continuing to invest in leadership and communication training to strengthen consistency across our hospitals. Your insights help guide this work, and we appreciate all that you do for your teams and patients.
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