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      Career focussed - Customer Service Representative Utilize Employee Review

      5.0
      14 Nov 2021
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good salary, private health plan, death-in-Service, charity work, 25 days holiday + public holidays, committed 10 training and development days. Love my work collegues very supportive environment to work in.

      Cons

      Not vital but the dedicated games room could be improved with more single and double comfortable sofas.

      Explore other reviews about Utilize

      3.0
      23 Mar 2026
      Infrastructure apprentice
      Recommend
      CEO approval
      Business outlook

      Pros

      - Nice people - Feed The Team - A monthly free food event - Nice focus on staff

      Cons

      - Lack of staffing - lead to high unmanageable workload, and constantly hitting above what is expected - can lead to burnout - Pay does not reflect the job title and what is expected of individuals - specifically strong in service desk - Transparency can be weak - No real plan of action to resolve the service desk strong issues of not enough staff to tickets ratio - company focuses on being fast, reliable, and cheap which isn’t possible to succeed all

      2.0
      21 Nov 2025
      Sr. it support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      decent office, one free lunch per month.

      Cons

      Childish reward scheme Too conscious on ESG and B-Corp certification rather than the service and operations they deliver to customers. Robotic service

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