Csr - Customer Service Representative Univar Solutions Employee Review

I enjoyed the job very stable and friendly people

A little outdated tech systems but doable

Exposure to large, high-value accounts and complex operational challenges. The role builds resilience quickly and provides strong experience in account management, problem-solving, and cross-functional collaboration. There is a high level of ownership in day-to-day responsibilities, which can accelerate skill development for those who are self-driven.

Since the acquisition by Apollo, the work environment has noticeably declined. While new processes were introduced, leadership often did not take the time to fully understand or follow them, creating confusion and inconsistency across teams. Employees who raised questions or tried to improve processes were not always received positively, which discouraged feedback and innovation. There is also a lack of alignment between departments, leading to inefficiencies, miscommunication, and added pressure on employees managing critical accounts. Workloads are frequently excessive without adequate support, contributing to burnout and turnover. Compensation does not consistently reflect the level of responsibility and workload expected, which further impacts morale and retention. Overall, the organization feels reactive rather than structured, and direction has become increasingly unclear.