Typical Call Center Environment - Customer Service Representative United American Insurance Employee Review

Customer service reps earn on a per call basis. This causes reps to rush to get off of their call, so quality of service suffers. Health insurance is expensive. Managers are rude and not knowledgeable about the products offered, and managers look for reasons to discipline employees. In addition, there is little to no room for advancement. It does not pay to have a drive to make a difference in the company, because you are only a low wage employee in the eyes of the management team.