Horrible abusive Owner, Poor I.T department, poor communication between employees - IT Support Specialist Union Strategies Employee Review

Owner will yell and bully the employees and will not listen to any advice, reason or logical explanations I felt like I was walking on eggshells the whole time. Their I.T department was falling apart the first day I got there. They have very poor infrastructure and poor training of new employees. They forward tickets to their secretaries instead of level 1 support and play broken telephone with customers tickets. They expect you to know their system on the first day even when they don't even understand the system themselves, It became a very stressful as simple tickets would be in que for over 30 days. Clients were threatening to leave the company 1st day I was there. I was used as a scapegoat and blamed and penalized for things I never did. I would avoid this company at all costs.