Pros
Easy job when they don't change what is and isn't permitted by the insurance companies. Coworkers were honestly the only good part of the job.
Cons
Drug users/people on state health benefits talk to you like you're their personal assistant and you will not receive any support from your higher ups in regards to aggressive/rude members. They think you are their valet and expect Uber/Lyfts to pick them up directly at their doors and are too lazy to walk to the end of an apartment complex/entrances. Will call you for any little critique. This is the "Call the Car" contracted reps. The other customer service adjacent jobs seem calmer and less likely to deal with enraged/demanding members. Insurance policies changed almost weekly, you would have to learn what is and isn't allowed and members got mad when the insurance changed what they could do. When there was down time, you could not do anything, not even read a book on your phone; very uptight/micromanagement in the office.