Poor leadership increases workload and stress for retail employees - Service Technician/Retail Wireless Consultant UScellular Employee Review

Recent changes affected customers negatively. This made it tough for front line staff to help these customers. Almost no work life balance. As a retail wireless consultant you would be lucky to get more than one weekend off during a month, and it's rare to have two days off consecutively, unless you work part-time. Turnover is higher due to increased stress on the Retail Wireless Consultants. When some one is needed to fill in, vacation time can get cut or moved in order to meet the needs of store(which is fine if you haven't made any plans for your vacation). Huddles on Thursday mornings before the store opens, and sometimes a monthly Sunday meeting means having to come in on your day off to receive information that could have been disseminated one-on-one or via email.