Pros
Company of about 9000 associates. Yearly participation in the culture survey is above 90% for 12 years in a row! Percent of associates that are proud of what we're accomplishing as a business is over 95%! Associate's confidence in senior leadership is also around 90%! And that's not all, but the point is: How many companies have culture survey results like that?! Personally speaking, I'm proud to work for U.S. Cellular. Benefits are generous and pay is very competitive. I could do the same thing and make more elsewhere, but I couldn't imagine leaving this culture. Every associate is empowered to own their development and do what's right for the customer without fear of negative backlash. Open communication between associates and leaders at all levels of the organization is encouraged and supported. Leaders are held accountable to high standards and the company invests more in leadership development than any other company I've heard of. We are all united under a common set of values and behaviors that are fully integrated into what every single employee is held accountable to: Customer Focus, Respect, Ethics, Pride, Empowerment, and Diversity. This is not window dressing...it's real. U.S. Cellular is a company that has so much to offer every associate at every level. The price of admission is you are expected to adhear to the values and behaviors, be adaptable to change as the business needs you to change, and to bring your very best every day.
Cons
I don't really consider these downsides, but they are part of the reality of working in a corporate environment in this day in age. The economic climate has been hard on almost all industries and businesses. Wireless is no exception. U.S. Cellular is small, which allows it to be innovative and adapt more quickly to the environment, but it also feels the pressure of consumer buying behavior changes a little more deeply. More is now expected of every single associate, and more accountability to results has entered into our culture. Accountability wasn't a strong suit...I'd say we still have long way to go. So it's no wonder some are taking these changes harder than others.