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US Postal Service

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Not what I expected it would be - City Carrier Assistant (CCA) US Postal Service Employee Review

3.0
11 Nov 2020
Recommend
CEO approval
Business outlook

Pros

Its a government job, the pay is almost $18 an hour starting out, possibility to make a long term career working for the company, many different positions available within the company.

Cons

Dont go into this position thinking that you can get by using the GPS on your phone to make deliveries because you have to deliver so many packages and mail at such a fast pace that its not viable. USPS doesnt use gps to help you optimize delivery routes or to let you know if you have a package that needs to be dropped off nearby but they have a GPS tracker in the mailmans scan tool that tracks how long you stay in one spot or if you put the truck in reverse more than 15 feet (which your not allowed to do). Packages and mail are delivered completely using your memory of whats in your truck so if you forgot to do something at a stop you have to go back. There are little barcodes hidden in some mailboxes that you have to scan to show that you passed by a route, if you forgot to scan it or missed it you have to drive back and scan it. Priority Mail/Express Mail needs to be delivered before 3PM. You need to sign in and out the skeleton key that opens up the mailboxes for apartment buildings. You need to sort all the mail for your route in the morning before heading out for your route, sometimes you get mail from other routes mixed in with your mail. Mailmen cant take lunch or bathroom breaks until AFTER all the mail on the truck is delivered. You have to learn how to drive like 5 different vehicles during training, the biggest being the size of a UPS or Fedex truck. You have to be a City Carrier Assistant for at least 2+ years and be on call to cover the routes for other mailmen when they go on vacation or on their days off before your promoted to a steady single route or get your own route so you better know addresses really well without using gps. During training I was informed that if you get fired from a federal job for performance (like being too slow on a route when your new and your probation period ends) that it goes on your federal record thats shared among all the government agencies and you will have trouble getting another federal job so I quit during my probation period because that really scared me that I could get blacklisted from ever having another federal job for the rest of my life because I got into a really difficult starting role at USPS, I would have been better off starting at a retail desk location or something easier.

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5.0
23 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Great job and lots of room to gro

Cons

The only thing that sucks is having to go through a union steward to get answers to simple questions

4.0
16 Jun 2014
Recommend
CEO approval
Business outlook

Pros

First: In this economy? The pay. New carriers start out at $15,30/hr and (even though your orientation leader may so you're not guaranteed 40 hrs/week) you will get a monstrous amount of overtime. Once you're past your first couple of months and you understand how to carry mail properly you will often work from 8a-6p nearly every day. Also with a few cities, like mine, you will work on Sundays for Amazon. This usually adds an additional 5 hours to the paycheck. Myself and other CCA's in the station work between 51-64 hours a week. Secondly: You are your own boss for the most part. You will spend 1-2 hours a day in the office between receiving and casing your magazines and any left over letters that the machine didn't sort out. Once you've been in past the 90 day probationary period you are eligible to "hold down" an open route. If you are lucky enough to get a good long term hold (the regular is gone for injury or some other reason) you will learn how to case routes very quickly. Third: Fitness. There's a lot of people who want to lose weight out there. I weighed 235 lbs when I first started working for the post office and now I weight 180. I lost 50 lbs in the first 3 months alone. It's all exercise though. You can diet if you want, but remember you'll need energy to walk those long routes. Fourth: Coworkers. Yea, there are turds in every environment, but most of the career employees there are really pulling for you to succeed. Most carriers in my station are former military and a lot of them have been friends for decades. Being a CCA myself, I was worried about how well I'd fit in with some of the grizzled older carriers but they accepted me right away.

Cons

So where to begin. Well remember when I talked about working all that overtime in the Pros section? It's not optional. You will be expected to be at work every day of the week, including Sundays, unless you have a decent management staff. During the Christmas season I once worked for 53 days straight without an off day. We had new CCA's get hired and quit within weeks. Have a family? Tough luck. You will get to see them from 6:30pm till they go to sleep. Sundays you will likely get off work around 1-2pm. Management is mostly compromised of people who are former carriers or clerks, which is nice because they promote from withing, but the devastating caveat to this is that most of them are uneducated persons. A fair amount of carriers start when they're in their late teens and early twenties and come from jobs that were minimum wage or did not require them to have any kind of leadership training. The managers don't care about the welfare of the employees mental status until it's too late, and most of them tend to act like they were never carriers at all by expecting completely ridiculous things from the CCA's and some career carriers. It's not unusual for a carrier to be given a 2 hr "assist" in addition to whatever their main route is. While most carriers can get this done without much issue, for a new carrier or even an experience carrier on a bad weather day, it can become very stressful mentally. The threat of being fired is incredibly annoying as a CCA. If you call off sick, if you need to have a personal day, if you even need to pick your kids up from school because your wife got stuck late at the office, a manager will pull you aside and remind you of how expendable you are. The Paid Time Off (PTO) you accrue will come very quickly, and you'll soon realize you have 40 hours and would like a nice little vacation.. too bad you can't take it. As a CCA you're expected to work 360 days a year and then you get 5 days off as a reward and a massive paycheck AFTER your 5 days off. Now you can use that fat cash to...uhhh.. buy something I guess? Certainly would have been more useful if I got it before the 5 day period to use on my vacation. While the career carriers are really great to deal with usually, the fellow CCA's can become very competitive. Often times if you're given an assist and it's better than another CCA's assist who has "seniority" over you they will complain to other carriers and management that they should have gotten the "good" assist. This is one of the fatal flaws that new people with struggle with. No matter how much faster you are, no matter how much more accurate you are, no matter what, everyone gets promoted by time with the post office. This leads to a lot of carriers just doing the bare minimum and putting the excess on other CCA's or carriers. The final con (that I'll write about) is that the weather sucks. I know carriers who have been delivering mail for 20+ years and they still can't deal with the rain, the snow, or the heat. The heat is the biggest killer for carriers by far though. If you're in an area that suffers from hot, muggy summers, get ready to consume gallons of water every day, and sweat that out (often onto your customers mail). The worst is when it rains on a hot summer day and then evaporates right off your clothing. Makes you feel like a walking sauna.

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