Frankenstein of a Company - Customer Service Representative UKG Employee Review

1.0
9 Oct 2022
Recommend
CEO approval
Business outlook

Pros

Great benefits that came from Ultimate Software.

Cons

Take two organizations with complimentary products (Ultimate Software and Kronos), squash them together without regard for either company culture, and you have UKG. The company is still struggling to come together as one cohesive org two plus years after its merger. Teams can't agree on which processes to use, technologies to leverage or systems to invest in. On top of that, they have a serious identity crisis and inability to adapt quickly to the changing workforce. Want to work remote? Too bad, we're in the throes of what leadership is calling "return to each other" (seriously, RTEO). Why? Because we...umm.."we just work better when we're together." Huh? We all worked remotely for two years and the company hit its numbers. Baby boomer leadership is desperately trying to get workers to be in person so that we can drive to the office, sit in a cube, and join Zoom/Teams calls all day. UKG's tagline is "Our Purpose is People." The irony is that UKG does not listen to what it's own people want: innovation, flexibility, and autonomy. Not an early 2000's grayscape office with pool tables and pizza partys. That's not culture. That's a prison.

Explore other reviews about UKG

1.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There was once a great company named Ultimate Software, it was destroyed by a hostile takeover from H&F, a private equity firm, and a merger with Kronos to become UKG. There are very few Pros since that time.

Cons

When this company was Ultimate Software, prior to the takeover from H&F and the merger with Kronos, it was a world class company with top shelf people. The company Motto was "People First" and they truly lived by that motto, never a layoff, great working environment and stealer benefits. Since the takeover and subsequent merger with Kronos, to become UKG this company has taken a path of "Money First", which is understandable given the greedy nature of Private Equity Firms like H&F. They have systematically closed most of the offices across the US and have been expanding their footprint in Noida India, for obvious reasons. The leadership that has been put in place by H&F is clearly focused on IPO. And we all know what that means, clean up the books and make the company look as good on paper as possible. Can you say "Lipstick on a Pig". This was once a great company when it was run by Scott and Viv but now it has gone the way of the Private Equity management and is heading for a great fall.

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