Can't call the culture bad, it's more non-existent. - Marketing Manager Turnpoint Services Employee Review

3.0
7 Oct 2025
Recommend
CEO approval
Business outlook

Pros

- Fully remote in an era of RTO, if that's what you want - Achievable bonus targets that are paid out quarterly - Solid overall benefits package - Nice equipment package from IT, including two large monitors for working on (I'm spoiled by that now!) - Lots of autonomy

Cons

- I went into this role, my first fully remote one, expecting it to feel sort of like early COVID - lots of face to face through video meetings, lots of communication to help everybody feel connected since we're not around each other. But, in six months, there were zero company meetings. There was never anything communicated about how the company was doing. There was vague mention of board meeting prep from my boss, but no sharing of how the meetings ever went. Any results information I ever heard was just through co-workers. - In six months, I never saw the company CEO, President or CFO on a call or felt their presence in any way. The only emails I ever got from them were sharing GoFundMe links for employees out in the field somewhere that were having a hard time. But, when I visited the links and looked at the top donors list, the company leadership was never on there. That says a lot right there. - This is a private equity-owned company and they want a massive return + payday. These guys aren't in this for the long-term. - There is no CMO or real leader of marketing. The team falls under the Chief Strategy Officer but he is far busier crafting LinkedIn posts to show how smart he is and get himself future consulting/speaking gigs than working with the team to solve anything. - For those on the marketing team, it's a formulaic, generic, repetitive type of marketing. That's probably the only way to possibly do work across 60+ brands but that doesn't mean it's interesting or engaging for those on the team. The fact that, for 63 brands, there are only 2.5 creative team members (and no copywriting) is a pretty clear sign what is valued...and it's not creativity. ChatGPT is used far more than I was used to in previous roles, especially when compared to agency side. - Supervisors are frequently overloaded with too many direct reports. I typically got 30 mins with mine every two weeks, which was often 20-25 because she was typically late to the meeting. - I received no 60 or 90 day review, nor any performance feedback of any kind. - Even within the marketing team, there weren't even regular team meetings; I think there were 2 in six months? Beyond everybody trying to make sure the brands sell more new HVAC installs, there was no communication about what the vision is, what the plan is, what everybody's working on, etc. It's all very siloed, uncollaborative and uninspiring. - 15 PTO days is pretty weak in this day & age, as is having to use them for Black Friday and Christmas Eve. The company is challenged as they don't want to give benefits to the corporate team that the more blue collar field teams don't get either, which is understandable, but again, it's a really weak point of the package compared to most any ad agency or other corporate gig.

avatar
Turnpoint Services Response
8mo
Wow thank you so much for taking the time to do this and be so candid. we really appreciate you putting it all out there for us to read. It honestly makes us feel good that you enjoyed the fully remote model and spoiled equipment package ( love that monitor setup too!) and that the benefits and bonus target are strong. The rest of it though we really just own. it's clear that we massively failed in culture and communication for our remote teams. for you, and as you're part of our entire team for at least two years during a growth period, that's a major red flag to us. For you to feel like the culture was "non-existent" and that you never felt connected to leadership or felt aligned with where the company was going is a really big wake-up call. We know we need to do a better job of making everyone feel included and in-the-loop, and especially during a growth spurt, but that's true even without that kind of growth. Your comments about the marketing team specifically, the shortage of creative, chatgpt, and not having frequent one-on-one meetings with your supervisor are all heard. We understand that the 30-minute check in meetings and the stress placed on a tiny creative team are not a good formula for a more collaborative or inspiring work environment, and we are working on these issues to change the structure; again, thank you for helping us see where we failed to meet your needs. We wish you the best in your next adventure!

Explore other reviews about Turnpoint Services

3.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

They speak as if they value employee growth. They use phrases like "employee for life", it is the life of a fly, but a life none the less

Cons

Prior to Turnpoint's involvement with our company, we had a strong company culture and positive moral. That quickly declined after Turnpoint purchased our company. I have worked for many PE's as this one is the epitome of why PE's have a bad name.

See reviews by: Helpful|Rating|Date|All