The problem with this company is that it’s founder development a high quality product but then turned over the company to a group of Used Car Salesman that won’t hire or pay for qualified professionals to operate the business. The use a Turn and Burn model at the sales staff level making promises that they never plan on delivering. At the factory level, they won’t pay qualified labor to Not screw up everything they build. At the installer level, they again won’t pay to hire competent independent contractors- which is what they use, not in house employees to do onsite delivery and assembly of the products. They barely train these installers, offer sub standard pay rates thus only finding unqualified unskilled incompetent contractor installers that pretty much screw up everyone’s order. Management never takes responsibility.