Apply at your own risk - Customer Success Manager Trustpilot Employee Review

3.0
4 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The people are mostly great. There is a lot of autonomy and flexibility.

Cons

No coaching. Pay is mediocre. They are awful at change management.

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Trustpilot Response
1mo
Thank you for your honest feedback. We’re glad to hear you enjoyed the autonomy and the people you worked with, but we hear your concerns regarding coaching, pay, and change management. We’re always looking for ways to keep making Trustpilot a great place to work, and we appreciate your thoughts on this.

Explore other reviews about Trustpilot

5.0
13 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Really enjoyed my time there

Cons

Sometimes felt like a bit of a grind

1
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Trustpilot Response
1mo
Thank you for the 5-star review! We’re so glad you enjoyed your time at Trustpilot – best of luck in your next chapter.
3.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Easy to sell Trustpilot! Great people and mid line mgrs

Cons

Change fatigue and strategy changes every other month

1
avatar
Trustpilot Response
1mo
Thank you for sharing your feedback. It's great to hear that you find our product easy to champion and that you’ve had a positive experience with your team mates and local leadership. However, we take your concerns regarding change fatigue and shifting strategies seriously. We're constantly striving to refine our internal processes to make Trustpilot an even better place to work, and your feedback is a key part of that growth.
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