Questionable ethics - Call Center Representative Truist Employee Review

Worked under great leadership and with awesome teammates. Great compensation and benefits. Direct leaders listened to the input of teammates to make process better within department.

Constant changes, so processes were never were the same after a few months.

A few of my teammates will be my friends for life.

Training is often outdated and does not prepare you for your role. They constantly talk about being able to transfer and or be promoted yet it’s just a ploy to keep you. If you have an emergency and need to relocate there aren’t any placement benefits so essentially you must try your best to find a job on your own. Not to mention there is no guarantee you will be selected. You interview like an external candidate and the interview questions do not necessarily align with the actual position. There’s no way to prepare for interviews either due to the vague copy and paste job description. Unattainable metrics imposed after poor training and no way to dispute surveys.