Heart attack in the making - Branch Leader Truist Employee Review

1.0
22 Feb 2023
Recommend
CEO approval
Business outlook

Pros

Truist had the best of the best technology. They also had the best benefits of anywhere else around.

Cons

I had the WORST manager. I was targeted, harassed, and bullied by her. Extremely micromanaged. Always short-staffed. Expectation of making client calls daily & working leads while shortstaffed, running back and forth from the teller line to the desk, completing a robotic Caring Conversation Guide, it all was too much! The stress caught up to me. My body responded by myself FAINTING. I was "managed" with fear. Fear of losing my job if I didn't have a business loan application in a month, or being put on disciplinary action if I didn't do 15 CCGs a week. There is zero work life balance. In the branches if you have a branch opened on Saturday than you're working every Saturday. Hiring part time tellers but working them full time to avoid paying them benefits. I had a physical security threat in my branch and corporate security instructed me to close my lobby. My manager said no to it, but instead to have the doors locked and have someone at the door to allow 2 clients in at a time. She was questioned on it & than lied that she never gave me instruction for that because she didn't want to get in trouble for going against corporate security. She was targeting me to get me out. It was SunTrust over BB&T. Anyone from BB&T didn't stand a chance. The stress is unreal. You cant close your eyes at night wondering if you called a client back, emailed someone back, if you did this or that. I had to leave before I had a heart attack. I stayed for so long because of my team, I very much cared for them. My manager of 3+ years asked me how my daughter was... I have 2 sons. I asked her if she knew my sons names & she couldn't respond. If I was sick she would text "ok thanks for letting me know" instead of CARING.. how about a response of "I hope you feel better". Truist puts out "if you start with care you get a different kind of bank" but as an employee not feeling cared about/for... something is wrong. I left Truist to keep myself alive.

Explore other reviews about Truist

5.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

They have excellent work culture and benefits. There's always something fun planned for the employees.

Cons

No remote work available for my position.

4.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits and pay with very good training programs, lots of opportunities for growth

Cons

The culture struggles to figure itself out after the big merger. Lots of senior employees were bitter about younger/new hires getting paid well. Lots of dealing with hierarchal mindsets that get in the way of the actual work.

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