DO NOT RECOMMEND WORKING HERE. - Customer Service Representative (CSR) II Truist Employee Review

1.0
8 Sept 2022
Recommend
CEO approval
Business outlook

Pros

I am not really sure I have anything positive to say about the company. If I could’ve given zero stars I would’ve.

Cons

This company has managers in positions that they do not belong in, when a manager can take it upon himself to manipulate your time card and causes your check to be short And when confronted upper management makes excuses for that person versus taken accountability and making it right. No clear description on what the job title is or requires. No resources, understaffed, overworked employees. Terrible management, terrible turnover rate , unethical company . DO NOT RECOMMEND.

Explore other reviews about Truist

5.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

They have excellent work culture and benefits. There's always something fun planned for the employees.

Cons

No remote work available for my position.

4.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits and pay with very good training programs, lots of opportunities for growth

Cons

The culture struggles to figure itself out after the big merger. Lots of senior employees were bitter about younger/new hires getting paid well. Lots of dealing with hierarchal mindsets that get in the way of the actual work.

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