Car salesmen Banking at it's finest - Personal Banker Truist Employee Review

1.0
23 Aug 2022
Recommend
CEO approval
Business outlook

Pros

a paycheck at the most

Cons

For profit Sales at the expense of the client. Cold calling daily, with added cold call nights in the month after work hours. You will not get overtime for it either because they will change your schedule according to what fits their needs. Oxymoronic expectations on digital client conversation guides(DCCG's) aka data collection forms you have to fill out for every client every time with or without the clients consent. They tell you they are not required, but If you don't fill them out completely, then you don't get your full pay and will be set up on disciplinary action or fired. Poorly trained management structure is built on the backbone of do as I say not as i do. So prepare to fix massive amounts of mistakes made by them and all done without receiving credit. Pay structure is set up for cutthroat sales pinning you against other teammates for fear of not getting paid for the work you put in. -The COVID policy is to make the employee who contracted COVID from going to work leave work unpaid for 2 weeks while simultaneously giving the rest of the branch employees a 2 week PAID leave. This promotes employees to not test for fear of loosing 2 weeks of pay, but instead wait for another employee to contract it and report it. This also put countless clients in jeopardy of contracting it from a bank employee.

Explore other reviews about Truist

5.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

They have excellent work culture and benefits. There's always something fun planned for the employees.

Cons

No remote work available for my position.

4.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits and pay with very good training programs, lots of opportunities for growth

Cons

The culture struggles to figure itself out after the big merger. Lots of senior employees were bitter about younger/new hires getting paid well. Lots of dealing with hierarchal mindsets that get in the way of the actual work.

1
See reviews by: Helpful|Rating|Date|All