Change is Bad - Auditor/Customer Service Representative TruGreen Employee Review

1.0
15 Jan 2014
Recommend
CEO approval
Business outlook

Pros

I started in 2010 as an auditor. Emphasis on customer service was spectacular. The office staff were very gracious and went out of their way to assist all members of staff and all customers. The best environment ever!

Cons

Corporate took over our location and pitted everyone against each other. My job, while full and fulfilling in the beginning was chaotic and confusing in the end. New phone systems pushed our local customers into the corporate spiral nightmare created by an out of touch CEO. Outdated computer systems and frustrated management only accelerated their demise. In the end I had enough. You spend half the day sending the same report to 20 different members of "management", while ignoring customer complaints. Sales staff were encouraged to lie to get a sale. I was encouraged to have them pay for a year of service upfront, and inevitably Trugreen would mess it up.

Explore other reviews about TruGreen

5.0
1 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Coworkers are great, Autonomy, management is solid

Cons

Working outside can be kinda tough depending on the weather

avatar
TruGreen Response
3d
Thank you for sharing your feedback and for being part of the TruGreen team. We're glad to hear that you've had a positive experience with your coworkers, value the autonomy the role provides, and feel supported by your management team. We also appreciate your honest feedback about working outdoors. Field roles can certainly present challenges when it comes to varying weather conditions, and we recognize the dedication and hard work our team members demonstrate every day while serving our customers. Thank you for all that you do, and we wish you continued success with TruGreen.
1.0
30 Mar 2026
Recommend
CEO approval
Business outlook

Pros

• Fully remote recruiting role with exposure to high-volume talent acquisition • Opportunity to build sourcing pipelines quickly and strengthen candidate screening efficiency • Experience working with Workday, HireRight, and multi-location hiring teams • Fast-paced environment that builds time management and scheduling discipline

Cons

• Extremely high-volume recruiting environment where recruiters are responsible for full-cycle ownership, including post-offer follow-up, with limited operational support. Compensation for recruiters does not consistently align with workload expectations • Interview expectations and documentation practices can vary across team members, creating inconsistencies in candidate tracking and communication • Limited visibility into candidate status when documentation is incomplete or not consistently maintained across recruiters • Significant calendar congestion due to overlapping interviews and multi-location scheduling, which can impact organization and efficiency • Hiring leaders occasionally join candidate calls without prior alignment, which can disrupt the interview flow • Many roles involve physically demanding outdoor work with high daily production expectations, which can make sourcing and conversion more challenging. Compensation for these roles may not always align with market expectations

avatar
TruGreen Response
2mo
Thank you for taking the time to share such detailed feedback about your experience. We’re glad to hear that you found value in the exposure to high-volume recruiting, the opportunity to build sourcing pipelines, and the experience gained working with multiple systems and hiring teams. Developing those skills in a fast-paced environment can be incredibly beneficial. We also truly appreciate your thoughtful insights into the challenges you experienced. Feedback around workload balance, compensation alignment, and consistency in interview and documentation practices is important, and we recognize the impact these areas can have on both recruiter effectiveness and the overall candidate experience. We are actively working to improve standardization across teams, enhance visibility within our systems, and create more structured support to help recruiters manage volume more efficiently. Additionally, we understand the importance of clear communication and alignment between recruiters and hiring leaders, as well as the need to ensure expectations for roles are accurately represented and competitive within the market. Your feedback is invaluable as we continue to evaluate and strengthen our processes. We appreciate the contributions you made during your time with us and wish you continued success in your career.
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