Toxic HR Leadership and Lack of Psychological Safety - Human Resources Trip.com Group Employee Review

1.0
30 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Many colleagues are incredibly talented. With better visibility and recognition, this talent could truly shine and drive even greater impact.

Cons

The HR department is led in a way that fosters a toxic and, at times, bullying culture. Instead of acting as a support system and advocate for employees, the team operates in an environment characterized by excessive control, fear, and a lack of transparency. Communication from leadership can feel condescending or dismissive, making it difficult for team members to speak openly or raise concerns without apprehension. Bullying behavior is subtle but persistent—often expressed through micromanagement, exclusion from opportunities, and the public undermining of colleagues. Psychological safety is noticeably absent, and collaborative input is discouraged, with decisions tightly controlled by a single leadership style. Favouritism is a recurring issue, with some employees given preferential treatment while others are marginalized or unfairly scrutinized. When concerns are raised, they are frequently downplayed or overlooked, contributing to an environment of mistrust and low morale. These issues have led to high turnover, reputational concerns internally, and a pattern of employee burnout. Those seeking a transparent, collaborative, and psychologically safe workplace—especially within HR—may find this culture misaligned with their expectations.

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Trip.com Group Response
11mo
Thank you for sharing. We’re truly sorry to hear about your experience and take these concerns seriously. At Trip.com Group, we are committed to fostering a respectful, transparent, and psychologically safe workplace. Your feedback is critical to helping us improve. If you’re open to it, please reach out to us at hr_socialmedia@trip.com — we’d appreciate the opportunity to better understand your perspective and address these issues directly.

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