Advice from former customer service from Trip.com - Overseas Support Trip.com Group Employee Review

4.0
23 May 2024
Recommend
CEO approval
Business outlook

Pros

The pay is pretty good for a job that's not super high up, since I'm basically just a phone support specialist at the company. But the salary is enough to live comfortably as a recent grad in Shanghai. Work-life balance is on point these days, and everyone here is friendly because we're not competing against each other.

Cons

This job has no future because essentially you are just a telephone customer service as soon as you need to use your English ability to speak to foreigners, and you will not receive respect, you need to digest a lot of complaints and negative emotions every day, even if you work here for 10 years, you are still just a customer service, which will not help your future career.

Explore other reviews about Trip.com Group

5.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- Amazing growing team in the AMERICAS - Great work culture

Cons

- Early stage for some projects

4.0
15 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

regular wfh is good, and the food is quite deliclious around company.

Cons

lack of clear promotion paths, fast-paced environment.

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