Pros
Senior management is highly involved, with Operations Managers and the EU Service Director being approachable and actively engaging with all colleagues. The diverse environment truly enhances the workplace experience, as individuals collectively contribute to making it a nice place to work. The commitment to development is evident; your hard work and dedication are duly recognized, paving the way for better opportunities. Progression is not only possible but actively encouraged if you are able to maintain high results. Trip.com fosters a positive culture where inclusivity is paramount. Discrimination is not tolerated, fostering a welcoming environment crucial for our diverse workforce. Everyone is valued and embraced, creating a sense of belonging for all.
Cons
Lower-level management exhibits inconsistency, with some Team Leaders demonstrating excellence while others would benefit from additional training and development. Micromanagement is prevalent, often emphasizing negatives while overlooking positives. Navigating the dynamics of being European within a Chinese company poses challenges. Headquarters' emphasis on statistics and numbers sometimes leads employees to feel undervalued as individuals. Although management acknowledges this issue, they often find themselves constrained by strict protocols mandated by China. Recognizing and respecting the unique operational dynamics overseas, and embracing diverse cultural approaches, would ultimately benefit both the business and its employees.