1.0
7 Aug 2021
Former employee, more than 3 years
Edinburgh, Scotland
Recommend
CEO approval
Business outlook
Pros
Like all contact centres, it has nice colleagues from different countries. It used to be alright but took a turn for the worse towards the end of 2020
Cons
No team communication whatsoever, no 1 to 1s or team meetings, an overworked, constantly overwhelmed and ridiculously overtasked support team, especially the TLs as they have to deal with the company’s many complaints themselves and have 0 time to dedicate to their teams. Higher management verging on abusive makes the edinburgh site a sinking ship. If you’re still there, it’s time to grab a life jacket abd make for dry land.