Pros
My coworkers are encouraging and delightful to work with. They are willing to share their knowledge networks and empathize with you.
Cons
I received multiple warnings from friends employed at the company not to apply for the job, as they believed it wasn't worth the stress and pressure. Online reviews further confirmed these concerns, but I thought my prior experience in a fast-paced environment would help me adapt quickly. I was completely mistaken. Here's my breakdown of the experience: Caseload: Initially, you handle a manageable number of cases that gradually increase over time. Depending on your member’s tier (ranging from 1 to 4), your caseload can reach up to 40 members. Having more Tier 4 members doesn't necessarily mean a lighter caseload; it often implies more work with these higher-tier members. Regardless of your caseload specifics, expect a consistently high-stress level. Management's expectations are frequently unrealistic, and they push you to accomplish an excessive workload. Management: Although Care Managers have voiced numerous complaints, management pays little attention to them. Upper management occasionally joins team meetings to sugarcoat issues and gaslight Care Managers. Long-standing issues like excessive pressure, a lack of work-life balance, disrespect from Care Manager supervisors, and miscommunication regarding company expectations have been reported for years with no apparent intent to address them. It's worth noting that this company occupies a niche role in the NYS healthcare field, which might explain the lack of motivation to improve. Work-Life Balance: Many of my colleagues have shared similar experiences of deteriorating mental health, high blood pressure, and other health problems resulting from this job. These health concerns can be directly attributed to the unrealistic demands placed on Care Managers. For example, my colleagues and I often found ourselves working overtime because eight hours simply weren't enough to complete our tasks. When we requested overtime pay, it was frequently denied, leaving us with no choice but to work extra hours without compensation. As bizarre as it may sound, this option was still more appealing than having your supervisor shout out at you the next morning for having a Life Plan completed. PTO: Please consider using your PTO before leaving the job, I have heard of many instances where people who have worked there for 4+ years were denied their PTO payout when they decided to leave the company. I know of at least 4 CMs who were denied their PTO payout despite giving 3 to 4 weeks' notice. Turnover: The company has a huge turnover rate. I started with about 8 people in training, and within 4 four months, there were only two left, myself included in the 2.