Loved it here until I didn't. - Claims Adjuster Travelers Employee Review

3.0
20 Feb 2022
Recommend
CEO approval
Business outlook

Pros

Direct management team is supportive and engaging Coworkers are, on the whole, wonderful people Decent benefits Good response to Covid-19 Great opportunities and access to speakers for diversity and inclusion

Cons

It feels like the executive leadership, not at the desk level, seem a little out of touch We had meetings following the murder of George Floyd and it felt like there was going to be good focus on improving the lives of our coworkers who are BIPOC. But then it just stopped and there's no reason why. Felt preformative. They also waited a week to acknowledge his murder and check in on those of us in the Twin Cities office. Depending on who you talk to, you may experience discrimination for a lack of college degree. My perception is that my work history and years of experience was disregarded. My biggest con has been the dichotomy of what they present regarding mental health support and work life balance and how they react when you vocalise your struggles. They had offered Talkspace and updated the digital offering to Better Help. They have resources to find an in-person therapist as well. But when your mental help needs or accommodations go beyond that, the script flips and then it's like you're a problem or a burden.

Explore other reviews about Travelers

5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

great salary, many opportunities for growth.

Cons

challenging. will require a lot of learning of the systems.

2.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

We receive continuous training to stay up to date with new state regulations and market trends. My colleagues make the day go by quickly. The benefits are very reasonable. There is room for career growth if you know how to network. I appreciate their consistent push for community volunteer opportunities.

Cons

The personal lines department seems to be falling apart right now. Issues with the internal systems are resulting in underwriters doing multiple jobs and becoming a dumping ground for all agent issues even if they aren't underwriting related. I don't feel that the directors are truly expressing to the senior leadership team the impact that all these issues are having on the mental health and quality of life for the employees that are on the front lines trying to maintain a good reputation for the company. It's sad to see how quickly this department has gone downhill and the amount of quality underwriters that are jumping ship for different departments or different companies all together. What's even sadder it that no one with authority seems to care, or listen, when concerns are brought forth. I truly advise anyone considering applying for any position within the personal insurance department to hold off until things start to change - it's not worth the mental anguish that you'll experience.

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