Nice Benefits and flexibilty but Treated Like a Cog in a Machine. - Account Manager Travelers Employee Review

2.0
18 Mar 2021
Recommend
CEO approval
Business outlook

Pros

The job provided a lot of flexibility and work from home during the pandemic with minimal micro management from leadership . PTO, 401k match, and health insurance is standard for the industry. I have about 22 days of PTO which is nice. There are plenty of opportunities to gain experience and develop yourself for the career path you are interested in. Advancement opportunities exist but are extremely competitive. The work load is very manageable. I definitely work less 40 hours but get paid significantly less than other departments.

Cons

There is a huge inequality divide in terms of treatment and compensation between underwriting and operations. The organization is very political and only favorites are chosen to for career advancement. You have to play their game so experience and performance can only get you so far compared to popularity and a** kissing. Also, be prepared to have managers who have no idea about your job. They are completely useless when it comes to the functions and operations of your role. Management is constantly changing so I have had 6 managers in a 2.5 year span. I complained about it since this has hindered my development and was basically gas lighted and told to get over it by my manager and by HR. This has significantly tarnished my image of the company. It's a decent company that provides good benefits and pay but be prepared for an old school type of culture where who you know is more important than what you know. Leadership toots its own horn about caring about it's employees, but when the time arises they will push you to the curb and tell you to get over it. Please be aware of this when applying for jobs here. They are also very stingy with bonuses and raises. This is a multi-billion dollar, fortune 100 hundred company, yet every department gets a limited amount of money for raises and bonuses. Some people get neither for just doing their day to day job. You have to go above and beyond to even get a raise, really disappointing for a company if this size. Be prepared to work your butt off and kiss a** to get any merit whatsoever or be disappointed.

Explore other reviews about Travelers

5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

great salary, many opportunities for growth.

Cons

challenging. will require a lot of learning of the systems.

2.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

We receive continuous training to stay up to date with new state regulations and market trends. My colleagues make the day go by quickly. The benefits are very reasonable. There is room for career growth if you know how to network. I appreciate their consistent push for community volunteer opportunities.

Cons

The personal lines department seems to be falling apart right now. Issues with the internal systems are resulting in underwriters doing multiple jobs and becoming a dumping ground for all agent issues even if they aren't underwriting related. I don't feel that the directors are truly expressing to the senior leadership team the impact that all these issues are having on the mental health and quality of life for the employees that are on the front lines trying to maintain a good reputation for the company. It's sad to see how quickly this department has gone downhill and the amount of quality underwriters that are jumping ship for different departments or different companies all together. What's even sadder it that no one with authority seems to care, or listen, when concerns are brought forth. I truly advise anyone considering applying for any position within the personal insurance department to hold off until things start to change - it's not worth the mental anguish that you'll experience.

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