Pros
Decent pay for an entry level job, you're provided with work equipment to do the job
Cons
Working for this company feels like trying to use the restroom with a stranger peeking through the door, staring at you. You never know when they're listening to you, I'm sure they use their cameras in their computers to spy on their employees, and they nitpick on nearly EVERY call you do. Worst things I've noticed: 1. It takes a MIRACLE for them to get you a schedule accommodation. My schedule won't allow me to get a doctors appointment, tried to get a schedule change so I can not only get a doctors appt, but dentist appt, eye doctors appt, to ACTUALLY use the insurance I paid for. They told me I'd have to VISIT the doctor's office to get an approval letter filled out JUST TO CHANGE MY SCHEDULE! News flash transcom: if I could actually visit the doctors office to get a form filled out, I would have. I'M STUCK WORKING WHILE THEY ARE OPEN! 2. After being told that after 6 months, most T1 agents would advance to another position, they changed their minds, doubling our workload to make us do DOUBLE the work for the SAME PAY. Many people have quit since then, and if I can't get my schedule changed, I might jump on board. 3. (Sorry, I know I only said 2 things). They will uproot you from your work team, change your schedule without telling you, and ignore you when you bring it up to them. It happened to me, and gave me MANY panic attacks trying to adjust to the new setup. I honestly should've quit, but I couldn't afford to at that time. 4. (Last point) The company is HEAVILY understaffed at the moment, and doesn't seem to have any plans to hire new workers. On any given day, there's a 300-1000 employee deficit in comparison to how many customers we have calling in. In plain speak, this means you'll be taking back-to-back, nonstop calls every second that you're on the clock. Instead of hiring new workers, they choose to crack the whip on the remaining workers, constantly rushing us, telling us to speed up our calls so we can get through the queue faster, as if it's our fault that we're understaffed. No matter how fast we take calls, on any given day, calls don't slow down until 30min-1hr before closing time, and that's a BIG maybe.
