Leadership Instability and a Deteriorating Culture Are Driving Talent Out - Anonymous employee Track Employee Review

1.0
9 May 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are a few strong performers who consistently step up and keep things running. They take on more than their share, cover gaps, and do the heavy lifting when others don’t. But their efforts rarely get the recognition or support they deserve. Leadership doesn’t seem to notice—or chooses not to. Burnout is common. Some of the best people eventually leave because the workload and lack of support catch up with them. That says a lot—not just about the culture, but about what it does to the people holding it together.

Cons

Executive turnover has become the norm. Each new leader brings a different agenda, but there’s no lasting direction. Strategy is reactive, not stable, and the constant shifts undermine execution. The result is confusion, misalignment, and low morale across the board. Workload isn’t distributed fairly. A handful of people carry most of the responsibility, while others coast under protection from internal favoritism. Effort isn’t always what gets rewarded. In fact, recognition often goes to individuals who are the least involved in the actual work. This creates resentment, undermines team cohesion, and drives a wedge between those doing the work and those benefiting from the optics. The culture doesn’t support sustainability—it drives people to burnout. The stress doesn’t stay at work; it follows people home and affects families, health, and quality of life. This isn’t just a demanding company—it’s one that wears people down without building them back up. Boundaries don’t exist. Although the company is remote, there’s no respect for time zones, off-hours, or personal space. Calls that should be emails, messages at all hours of the day, and weekend work have become the norm. It’s common to receive pings during personal time, and there’s an unspoken expectation to be “always on.” It’s not just about workload—it’s about the total erosion of work-life balance. Trust is lacking. Leadership says they want honest feedback, but no one believes it’s safe to give. People hold back because retaliation—subtle or direct—is a real concern. Surveys get sent out, but they feel like optics. When consistent issues are raised, there’s more focus on spinning the narrative than fixing the root problems. No one in leadership is held accountable for the outcomes. As a result, it creates a culture of politics and performance—where image matters more than impact, and appearances are prioritized over results. Teams work in silos. Communication between departments is limited, and the lack of coordination leads to duplicated effort and mixed signals. There’s a lot of politics and finger-pointing, which only creates more divide and distracts from solving real problems. Even though there are clear performance metrics, the culture still feels performative—where visibility often outweighs results, and perception tends to matter more than substance. Expectations stay high, but support is inconsistent. You’re left to figure it out on your own. On the Validity of These Reviews: If leadership thinks these reviews are coming from one person, they’re mistaken. The fact that so many reviews echo the same concerns should speak volumes. And if you look closer, you’ll notice those reviews consistently receive far more “thumbs up” than the overly positive ones. That kind of engagement isn’t random—it reflects a broader pattern and validates that these experiences are shared by many. Stop deflecting. This isn’t an isolated opinion—it’s a consistent pattern that leadership continues to ignore.

Explore other reviews about Track

5.0
16 Feb 2026
Recommend
CEO approval
Business outlook

Pros

I have worked at TravelNet Solutions for several years and have seen the company evolve through leadership changes, product updates, process shifts, and some growing pains along the way. While not every transition has been perfect, what stands out is the consistent effort to improve, listen, and move forward. This is a company that genuinely cares about its clients and its people. The hospitality industry is complex and fast paced, and TNS operates in a space that requires constant innovation. Change is part of that. What I appreciate is that leadership continues to refine systems, clarify roles, and invest in product enhancements rather than staying stagnant. Pros: • Strong client focus and commitment to long term partnerships • Opportunities to take ownership and grow professionally • Smart, hardworking teammates who care about results • Leadership that is open to feedback and evolving processes • Real investment in product development and industry presence

Cons

Cons: • Growth and restructuring can create temporary ambiguity • Communication during change can sometimes lag behind execution • The pace is fast, which is not for everyone

2
5.0
3 Feb 2026
Recommend
CEO approval
Business outlook

Pros

I don’t know why there are so many negative reviews but I will share that this company is on a very positive trajectory and we are growing. We have a great CEO who is transparent and honest with employees and an ELT that is always looking to improve operations for the better. The departments and teams behind the software are some of the best in the business and there is a genuine feeling amongst everyone that we are headed towards an exciting future. There is a lot to love with this company, including the opportunities for growth, open door approach with management and valuable monthly company meetings. I am excited to be a part of the trajectory of this company.

Cons

Continue improving on employee benefits

3
See reviews by: Helpful|Rating|Date|All