Terrible culture and management team - Anonymous employee Touchplan Employee Review

We appreciate your feedback and service, thank you. As a growing company, it's always helpful to hear constructive reviews. Regarding your note on direction, as a startup, we expect individual employees to come prepared with their own ideas and motivations to create their own path and help establish guidelines for newcomers in the future. Some thrive in that environment, while others prefer more structure. As for culture, it continues to take shape but has been and will always be centered around hard work, dedication to the solution we're providing, and excitement and excellence for the industry. Culture means many things to people, but we believe that an outstanding product in an arena open to change with passionate people sets the stage for fantastic teamwork. Regarding management, our preference is to help people be successful, not prescribe for them how to be successful. Again, some people thrive in this kind of environment, while others prefer more focused oversight. Although the latter is not our preferred approach, we will from time-to-time provide closer oversight to people needing the added support rather than see them fail. We pride ourselves on providing our employees with an environment that fosters creativity, hard work, and respect for one another. Our employees enjoy a neat, clean and stylish new office in downtown Boston where people can safely and respectfully contribute their thoughts and ideas for advancing our business. Silos and fiefdoms are not welcome and are actively broken down. Finally, regarding your comment pertaining to our clients. We couldn’t disagree more. Our customers are our world and we treat them with the utmost respect, going above and beyond to provide support and ensure their success. We take our relationships with our customers very seriously. Their success is our success. And you don’t need to take our word for it. Our existing customers are our biggest advocates and, frankly, the reason for our exceptional growth. Please let us know if you’d like to continue this conversation offline, and thank you again for your feedback.