Supportive Direct Manager, but Sometimes Drama-filled and Understaffed Work Environment - Caregiver/CNA Touchmark Employee Review

3.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

They were willing to be flexible with my scheduling especially since I was in nursing school at the time. I worked in memory care and my direct manager was understanding, and easy to work with! There were some amazing people who worked here at the time I was here. The families were very kind and I loved getting to know my residents.

Cons

There was a lot of unnecessary drama between coworkers. Some managers were hard to get along with. The job can be difficult and we were often understaffed.

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Touchmark Response
4d
Thank you for taking the time to share your experience and feedback. We’re glad to hear your direct manager provided meaningful support and flexibility during your time with us, especially while you were balancing work and nursing school. We’re also pleased that you formed strong connections with residents, families, and team members. We appreciate your candid feedback regarding communication, staffing, and workplace dynamics. Creating a supportive, collaborative environment for both residents and team members is important to us, and insights like yours help us identify opportunities to improve. We wish you all the best in your continued career journey.

Explore other reviews about Touchmark

5.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great people. Fun atmosphere. great benefits

Cons

Need better parking but they do pay for my hop pass

3.0
23 May 2026
Recommend
CEO approval
Business outlook

Pros

The residents were the highlight of my time there. Some of the people I worked with were great.

Cons

Pay is not great for the amount of work you do. Benefits are okay but could definitely be better. There are a lot of workers there that don't pull their weight.

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Touchmark Response
1w
Thank you for taking the time to share your feedback. We’re glad to hear the residents and some of your colleagues made a positive impact during your time with us. We also appreciate your honest input regarding management, communication, and team support. Feedback like yours is important as we continue working to strengthen the experience for our team members and ensure every employee feels valued, supported, and heard.
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