Worst company ever - Legal Intake Specialist TopDog Law Employee Review

Topdog is a fast growing company. There is always room to grow. The management is supportive and attentive. The benefits are amazing. There is a bonus system for intake specialists that is outstanding. The training is thorough and they ensure that you understand your job duties and requirements.

There are no cons, great place to work.

Working with a team that built each other up, caring about one another.

Bonus structure/reporting metrics inaccurate, uneducated individuals in charge of call center without understanding of equipment provided/mandated versus optimal equipment required for less errors in dropped calls/inaccurate reporting dashboards. No follow through with cross functionality. Non transparent although promoted. Lack of growth and career development, although the mantra is to promote from within. A lot of smoke and mirrors, which I don’t put on my department/managers. That experience boiled down to letting go vital employees who implemented, persevered, and understood the importance of scaling. Once that was gone, others that were at the helm separated themselves from the WHOLE ecosystem. Those people were not in the right seat.,, A true leader communicates effectively with all cohesively. When you put people in charge that have a dictatorship mentality, versus a true leader that can actually do/understand the grunt work of at least 3/4 of the work force then most intelligent people will assume this is a path that I don’t or will be ran off. This may have changed since then, hope it has. If it has, for how long? Until someone that you said is valuable this year decides to give some insight about streamlining a process? Is that a leader? What is the philosophy? Stay silent? Have solutions? Is that viewed as negative or positive? Interesting.,,