Saddest downfall of a great company - Anonymous employee ToolsGroup Employee Review

1.0
6 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

ToolsGroup used to be a great place to work, but now there are very few pros, other than you can bond over shared trauma. If I had to list some pros, you can be completely ignored by leaders who are always so busy. I don't know what they are busy with since there are no sales and no prospects. Employees are good as long as managers aren't around to kill joy and bully them into silence. I guess working here is liberatingly hopeless as you don't have to worry about promotions (there are none) or making the software work (it doesn't).

Cons

Even changing the entire C-Suite didn't help. It's still awful even after former CEO's reign of terror, where discrimination ran rampant unless you were her pet. Even customers used to laugh at how awful she was. Absolutely clueless management with no supply chain experience at all. It's like ToolsGroup doesn't want to admit it's a supply chain management tool because they have no idea what customers want, need, or do. Maybe it's easier this way than actually trying to make the software better like what the competition is doing. The management does excel in bullying. Hey, at least when you bully employees into silence, you don't have to address or fix issues. Discrimination was a problem, Can't sell the software but could be a pro because it doesn't always work. Sales are so abysmal. Seriously, is there anything on LinkedIn ever about a new customer? Town halls are a joke because the leaders try to congratulate themselves on accomplishments but that can just be that flew around the world and had dinner with themselves. That's literally their only positives to report.

Explore other reviews about ToolsGroup

5.0
6 Mar 2026
Recommend
CEO approval
Business outlook

Pros

I’ve been at ToolsGroup for three years, and the past year has brought some of the most meaningful improvements I’ve seen. The biggest difference is clarity: clearer priorities, stronger accountability, and more transparent communication from leadership. It’s helped teams focus, collaborate better, and make decisions faster. The people here are genuinely talented and supportive, and there’s a strong sense that we’re rebuilding and strengthening the culture with intention. I’ve also witnessed investments in how we work, such as better structure, more consistent execution, and a real push to remove friction so teams can spend time on higher-value work. The pace is still high, but it feels more purposeful and aligned to a strategy. Pros Great people and strong domain expertise More transparent leadership communication and direction Improved cross-team collaboration and execution Clearer focus and prioritization than in previous years New leadership that cares about the company and its employees

Cons

Like any company in transition, there is some change fatigue Some processes and tools are still maturing

1
1.0
17 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Nothing to mention. Even lies can’t bring sales now.

Cons

The organization is currently struggling with a significant lack of sales pipeline and a leadership team that appears unable to pivot effectively. Rather than addressing growth, the strategy seems to rely on monthly layoffs in the US and outsourcing jobs to maintain financial appearances. The product itself is outdated compared to market competitors and lacks the technical sophistication required for current industry standards. Furthermore, there is a concerning lack of transparency with clients regarding software capabilities, leading to high churn rates once the actual limitations are realized. The organizational structure is extremely top-heavy. For a company of roughly 150 people, the ratio of executives (C-suite and Directors) is disproportionately high, estimated at nearly 70%. This creates a "too many cooks" environment where bloated management hinders execution rather than helping it. On top of that, the CEO’s strategy changes every quarter. He is all talk and no execution.

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