Decent but would avoid - QA Engineer Toast Inc Employee Review

3.0
17 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Remote work available, and direct managers are very flexible about times/days in office. Everyone I worked with are lovely people, both professionally and personally. Good central location. Some opportunities to learn new tech like automation (there is a con about this)

Cons

There is no test environment. There is a pre production environment that is basically a dumping ground for each team. So it can be hard to actually test anything. And there is a massive risk with this approach due to releases so it’s not guaranteed what you tested is actually what goes out live. There has been a culture of blame from senior management if something goes wrong. I have heard of colleagues almost being fired due to bugs in production. In learning automation, you have to use their framework, which is grand, but the two main people who look after that repo have just been layoffs so there is no support available. The work itself isn’t that interesting, nothing really unique about it. With the latest round of layoffs, the management haven’t been 100% transparent. All last year there was questions at every big town hall meeting asking if there would be any layoffs, and each time we were told no. And when they announced the layoffs, they said this decision was debated for a long while since last year. So it doesn’t appear the management team was telling the whole truth. There doesn’t appear to be any career paths to move to other areas, not in the Dublin office anyway.

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Toast Inc Response
2y
Thank you for sharing this feedback. The decision to restructure our workforce was not something we took lightly. As we look to the future of Toast, we need to make decisions to support our highest priorities, and focus on our investments on customer experience and long-term global growth. If you have any additional feedback you would like to share, please reach out to your People Success Partner. Thank you for all that you do at Toast.

Explore other reviews about Toast Inc

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

Cons

Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

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Toast Inc Response
1w
We truly appreciate you taking the time to share your thoughts! It's fantastic to know that you’re enjoying your time at Toast. We're proud to have Toasters like you driving our success!
2.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The benefits and health insurance are amazing and the company culture as a whole is very positive. It was a pleasure to work with almost everyone I met in my time there.

Cons

Lower management, especially for care teams, deeply lacks integrity. Retaliatory practices, lack of communication, and failure to adhere to their own policies are very common behavior depending on who your manager is. The inconsistencies across what is expected from leadership are profound and it is disappointing how much this can derail your career trajectory at Toast. It’s also very difficult to help customers at times, as Toast is notorious for launching new products at customers and providing little to no support to agents that are then expected to troubleshoot using sparse or nonexistent resources and absolutely no training. Cross-collaboration with teams that occasionally intersect is also very challenging, particularly Sales/Onboarding and Care. There were many instances where sales and onboarding specialists set customers up with false expectations of the product, which leaves care teams to deal with the aftermath.

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