Overworked and Moving too quickly to pay attention to employees needs - Director Toast Inc Employee Review

3.0
7 Jun 2023
Recommend
CEO approval
Business outlook

Pros

Great employees that care about the community and customers. There are continuous efforts for product development. They try to give raises regularly. If you can find time away from your work, there are various opportunities to attend fun airbnb events.

Cons

Managers do not have the time or ability to manage employees. There is talk about the importance of mental health, work-life balance and diversity, but there is little action to change practices to support the talk. Even when programs are put into place, leaders are not held accountable. So employees suffer from being overworked. The politics and favoritism only allow the promotions of the favorite employees who happen to be friends of leadership or those similar to the looks and personalities of leadership.

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Toast Inc Response
2y
Thanks so much for sharing your perspective. We work diligently to ensure our managers are empowering their teams, celebrating individual uniqueness, and supporting, advocating for, and listening to all employees. So I'd love to hear more about your experience and your concerns. Since it looks like you're a current employee, I'd love to talk more, so please feel free to reach out to me directly, or connect with your People Success Partner. As always, we're here to support you. - Mike Gutner, SVP, People and Organizational Success

Explore other reviews about Toast Inc

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

Cons

Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

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Toast Inc Response
3d
We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
1.0
26 Feb 2026
Recommend
CEO approval
Business outlook

Pros

None as of 2026, use to be a great place to work.

Cons

There has been a noticeable pattern of pattern of experienced, tenured reps exiting at a rapid pace, Constant structural changes, shifting comp plans, an evolving expectations create instability. Performance standards continue to rise while territories continue to shrink and market conditions continually become more challenging. Not enough business to go around so rep and different teams are fighting over business. Quota attainment is at an all-time low and competition is tougher than ever. Sales teams recycle every year now, solid reps are fired because territory can't handle quota and new reps come in then are pushed out as soon as they are fully ramped. IF YOU ARE CONSIDERING JOINING AS A SALES REP, HIGHLY RECOMMEND YOU LOOK SOMEWHERE ELSE. THE OTE ON LINKEDIN IS NO LONGER EVEN CLOSE TO WHAT YOU WILL MAKE. Leadership is atrocious and mid level management is even worse. UNLESS YOU ARE COMFORTABLE OPERATING IN A HIGHLY VOLATILE SALES ENVIRONMENT WITH LIMITED LONG-TERM SECURITY, THIS IS NOT A COMPANY I WOULD RECOMMEND JOINING AT THIS TIME.

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