Phenomenal place to work - Territory Account Executive Toast Inc Employee Review

5.0
18 Jan 2023
Recommend
CEO approval
Business outlook

Pros

Toast was an amazing company to work for. The pay and benefits were competitive, the product is the best of its kind on the market, and the culture is awesome. Everyone touts "culture" as a selling point for their company, but Toast puts their money where their mouth is. The company values are felt and modeled from the top down. DEI efforts abound, mental health and work-life-family balance are a priority, and it doesn't feel like anyone is a peon — everyone is a valuable part of the equation and is treated with respect. I love a company with a good-ideas-can-come-from-anywhere mentality, where leadership doesn't feel totally disconnected or removed from the day-to-day operations. I truly cherish my time at Toast and am a better employee, manager, and person for having worked there.

Cons

I didn't actually view this as a con, but low-performing sales rep didn't stick around long. If you weren't hitting goal, there were tons of resources and hands-on mentorship at your disposal to get back to where you needed to be, which is why I felt it was fair that people who missed attainment more than a couple months in a row were usually managed out.

Explore other reviews about Toast Inc

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

Cons

Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

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Toast Inc Response
4w
We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
2.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The benefits and health insurance are amazing and the company culture as a whole is very positive. It was a pleasure to work with almost everyone I met in my time there.

Cons

Lower management, especially for care teams, deeply lacks integrity. Retaliatory practices, lack of communication, and failure to adhere to their own policies are very common behavior depending on who your manager is. The inconsistencies across what is expected from leadership are profound and it is disappointing how much this can derail your career trajectory at Toast. It’s also very difficult to help customers at times, as Toast is notorious for launching new products at customers and providing little to no support to agents that are then expected to troubleshoot using sparse or nonexistent resources and absolutely no training. Cross-collaboration with teams that occasionally intersect is also very challenging, particularly Sales/Onboarding and Care. There were many instances where sales and onboarding specialists set customers up with false expectations of the product, which leaves care teams to deal with the aftermath.

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