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      Toast Inc

      Engaged employer

      Toast Inc reviews

      A Bright Future for Toasters - Customer Support Toast Inc Employee Review

      4.0
      20 Jan 2017
      Customer support
      Recommend
      CEO approval
      Business outlook

      Pros

      - Awesome people and staff - Motivating - Flexible schedule - Part-time/full-time options - Great pay & benefit options - Spectacular product

      Cons

      - Disorganized (improving as time goes on) - Lack of unity and flow between departments - SLOW at making decisions and getting things done. (hiring process especially) - Apparent confusion from management about their role and expectations

      avatar
      Toast Inc Response
      9y
      Hey Toaster! Thank you for taking the time to write this review - your feedback is so valuable. If you’re comfortable, would you reach out to us at hr@toasttab.com - we have a new HR Business Partner working directly with Support and we would love to hear about your experience. One of the things we’re working on is building out our growth paths & expectations and I think your feedback could be helpful. Since it’s on the list of things to do, you can tell it’s something we’ve identified to work on so it’s very important. We are excited to be building out process in the midst of a very fast growing company! Hopefully we can chat soon. Elizbeth Jalbert, Director People and Culture

      Explore other reviews about Toast Inc

      5.0
      28 May 2026
      Customer care specialist ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

      Cons

      Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

      avatar
      Toast Inc Response
      1w
      We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
      4.0
      8 Jun 2026
      Sales manager
      Recommend
      CEO approval
      Business outlook

      Pros

      -Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

      Cons

      -Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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