Great company with flexible PTO, but internal issues persist - Inside Account Executive Toast Inc Employee Review

4.0
6 May 2026
Recommend
CEO approval
Business outlook

Pros

great company, commission, and market share/product. Flexible PTO and good benefits

Cons

if you're an SMB AE, get ready to be a CSM, onboarding consultant, continues line to call for problems. So much of the job was also fighitng internal teams. Large public company so biggest issues came from within, large deaprtments with no clear comms on who does what and left customers out to dry. Low base pay

Explore other reviews about Toast Inc

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

Cons

Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

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Toast Inc Response
4d
We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
1.0
26 Feb 2026
Recommend
CEO approval
Business outlook

Pros

None as of 2026, use to be a great place to work.

Cons

There has been a noticeable pattern of pattern of experienced, tenured reps exiting at a rapid pace, Constant structural changes, shifting comp plans, an evolving expectations create instability. Performance standards continue to rise while territories continue to shrink and market conditions continually become more challenging. Not enough business to go around so rep and different teams are fighting over business. Quota attainment is at an all-time low and competition is tougher than ever. Sales teams recycle every year now, solid reps are fired because territory can't handle quota and new reps come in then are pushed out as soon as they are fully ramped. IF YOU ARE CONSIDERING JOINING AS A SALES REP, HIGHLY RECOMMEND YOU LOOK SOMEWHERE ELSE. THE OTE ON LINKEDIN IS NO LONGER EVEN CLOSE TO WHAT YOU WILL MAKE. Leadership is atrocious and mid level management is even worse. UNLESS YOU ARE COMFORTABLE OPERATING IN A HIGHLY VOLATILE SALES ENVIRONMENT WITH LIMITED LONG-TERM SECURITY, THIS IS NOT A COMPANY I WOULD RECOMMEND JOINING AT THIS TIME.

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