Abusive Management - Crew Member Tim Hortons Employee Review

Lack of autonomy. Autocratic management style characterized by excessive control and micromanagement of employees. Disregard for part-time workers' contributions. Retaliation against employees who raise health and safety concerns. Lack of organization. Favoritism is evident in the promotion of a new crew member to full-time supervisor before completing their crew member training, while a senior employee with twelve years of experience was only allowed to supervise one day a week without corresponding pay. Another long-term employee was given a set daily routine, whereas others were expected to adapt to various tasks and demonstrate flexibility. Crew members often participated in training new supervisors, which seemed counterintuitive. Overemphasis on speed and inadequate product quality control. Poorly maintained, unclean, and hazardous work environment. Garbage accumulation and inaccurate freshness labeling. Management prioritizes controlling employees over ensuring product quality. High employee turnover rates resulted in constant training of new personnel. The manager seemed to enjoy training customers as well, requiring them to conform to specific behavior. Employees were not permitted to interact with customers, even to confirm orders. If an order was incorrect, employees were instructed to fulfill it anyway and only make adjustments if the customer complained. Physically demanding work and constant changes in coworkers.