Pros
- Weekend premium ($30/hour)
- Remote
Cons
- You only hear feedback when one of the managers feels like giving it to you with very little, if any, acknowledgement of good work.
- No benefits.
- They operate 24/7/365, and despite being on their payroll as a part-time weekend employee, they expect you to also work every holiday that falls Monday through Friday.
- No autonomy. You have to read scripts verbatim, regardless of whether or not the information was given by the caller already and regardless of whether or not it is even relevant. Every call feels robotic and callers are often angry about it.
- Sometimes you'll be answering for loan sharks and scams.
- Little to no transparency regarding hierarchies, processes, or performance metrics.
- They use a chat messenger for on-the-clock communication. Expect to have your work interrupted constantly, AND expect to have a loud buzzing chat noise in your headphones in the middle of your calls.
- They demand a photo of your home every month for "safety compliance."
- No allowance or safety net for technological failures.