Area support (aka corporate watch dogs) are the worst kind of liars. They pretend to be there to help, but report every issue they believe is there back to corporate.
Due to understaffing, certain staff gets more hours. Decent enough pay compared to other companies, if you're patient enough (several years later) you can finally move up. You'll do decently if you're put under a decent manager.
Cons
Always understaffed and managers say we are "overstaffed", managers can influence raises to some degree by what they say and their employee biases, etc.