Great place to work at - Systems Analyst The SMB Help Desk Employee Review

Lots of autonomy. Fair pay, with room for regular increases. No micromanagement. SMBHD is a rare bird, where if you are capable, and you do your job well, they will not hover. Nor will they nitpick about insignifant issues, like running 5 minutes late, or needing to take a doctors appointment. SMBHD cares about having a healthy work/life balance, but it's not just lip service there. They actually implement that into their work culture. I have never been denied sick leave or reasonable paid vacation. As long as I continue to do my work, and do it well, I feel respected as an employee. As a female in the technology industry, some may have no idea how hard it is to find this kind of work environment. It's literally the least toxic work environment I've ever experienced. And besides that, my coworkers are smart and self-sufficient. I think they hire that way intentially. Senior management here has no interest in constantly hovering over you or telling you how to do your job. Continued education and development is encouraged, but for the most part, it needs to be self-motivated.

I suppose there could be a bit more collaborative effort and communication between departments occasionally. But I think SMBHD is improving in that area.

Great colleagues; smart, approachable people always willing to help.

The main issue with this place is not so much the changes that have happened, but the changes that never actually seem to happen. There are always a few people and there who worry whenever the word "change" is mentioned, but I would say that most of the employees, especially those who left, were optimistic about change. Management is very good at generating excitement for change and even puts on a pretense of asking for suggestions, but it's all just a bunch of rhetoric. The only real changes actually implemented are low effort changes like more readily letting people go who are under performing and free lunch on Fridays. The more difficult changes like getting everyone to actually consistently use a project management software (JIRA, VSTS, etc.), managing projects properly to provide work-life balance, providing more comprehensive training for new employees, paying employees competitive salaries commensurate with the work performed have been ongoing, unresolved problems. When these problems are brought up to management, employees are criticized for being negative or directed to handle the issues themselves, instead of provided with a system from above that that proactively supports these changes. Like how can the employees create visible technical documentation with a project management software if there are no consequences for not using it and the CEO himself frequently moonlights on projects and continuously refuses to follow the process?