Pros
Within the company, communication with other sales associates working on the same platform of sales communicated effectively— luckily, I even had a thorough and amazing supervisor to back me up, even in absence. Job remained independent and left sales representatives to develop their own techniques to produce sales tailored to their personality/approach, with personal responsibility taking the reign in your day-to-day activities. Customers were the most colorful characters, for better or worse, and I enjoyed giving them the best service even outside of my job duties outlined — they’d stop by just to check-in and speak to me about their lives, and that level of sincerity and trust is irreplaceable and molded my work ethic. Base pay was decent, compared to other companies. Always busy, but this eventually became a negative aspect effecting sales and reinforced by lack of management communication with Walmart. Ability to work overtime if we could produce and meet sales metrics. I typically skipped lunch and worked 10-11 hours every other day, due to personal gratification in closing sales on off-days for our region.
Cons
Complete absence of communication with Walmart management when it concerned the relationship between T-ROC and Walmart. Unable to tend to our job, due to lack of Walmart electronics staff leaving me alone to take care of everyone — irresponsible on Walmart’s part, and shamefully unaccounted for in T-ROC’s response. During times where I was left alone and closing a sale, customers would be upset (reasonably so) over not being able to check-out and would rudely interrupt, and especially at the end of my shift where I would have to stay over until someone filled Walmart’s place. Walmart employees, particularly those who managed the mobile center before us, held us in the lowest regard and actively stole sales and our commission during Black Friday and throughout my time there. Disrespected and interrupted our sales with negative comments, in front of our customers. Instead of addressing issues they had with us, they would go behind our backs and say we aren’t doing our job, despite us doing our job and their job collectively. Nothing to distinguish us from Walmart employees — no company attire, company kiosk, nor the understanding with Walmart that we are to be met with different protocol in dealing with the issues that arose out of mismanagement. Definitely effected our sales on many fronts. Walmart’s politics interferes with our jobs, as mentioned above, but moreso on the lack of accountability in their practice. Was removed from the store over purchasing an item that was $50, in an unmarked bin with no price tag, and had been shelved for an entire month — ironically, the same day I converted that product into a $2000 sale and wanted it is a victory token. Management never discussed the matter with me, nor did our management ever contact them over the issue and was pulled off the floor for a week and a half with no updates. Was told to just go back in there, and pretend it didn’t happen. That’s not proper management and it effected my job and pay, and escalated improperly. In line with that, when the limited edition Atari console came out, we had many customers ask for it but we never had any in stock. Evidently, we received 4 of them one day and only 1 hit the shelf, because a member of management bought 2 and an electronics associate bought 1 to pawn on eBay. Yet, they don’t hold themselves accountable to their own rules, but T-ROC was held to a different and stringent standard, without ever being told of these Walmart policy rules during my nonexistent training. AT&T rep consistently gave us false information on promos, specifically porting numbers and during BOGO deals. Learned the hard way to not trust their advice without further confirmation, and would have lost sales if I didn’t trust my own knowledge (and Google). Commission was likely $5 per each Phone sold, even if it was an iPhone 7+ or a group sale. At least the base pay was decent, but the commission slumped on our constant efforts when the prepaid representative received much better pay and constant demand for low-end/mid-range plans and offers. When confronted with issues, management was consistently absent on everything I mentioned, and never sought to show any appreciation for the hurdles we had to overcome on our own. I was lucky to have a supervisor that was knowledgeable and appreciated the work we did together, and is still the best experience I’ve had with anyone during my work experience — would’ve been an even better manager and held the region together.
