Good salary but crazy expectations/sales goals - Account Luxury Manager The RealReal Employee Review

3.0
28 May 2025
Recommend
CEO approval
Business outlook

Pros

Hours are flexible, the pay is good if you hit quota and earn commission, and the team was supportive

Cons

The quota is monthly and very high. Consignors can be difficult and a lot can go wrong operationally and then the ALM has to answer for it and that can be extremely tricky and unpleasant. You do get unlimited time off but your quota is then not adjusted.

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The RealReal Response
11mo
We appreciate you sharing your experience and glad to hear that you enjoyed your time at The RealReal. Supporting our employees and continuously improving the employee experience is a top priority for us. We recognize that performance expectations can be demanding, and we're committed to ensuring our goals remain fair and achievable. We are always looking for ways to improve the efficiencies around our operations , including ourcustomer service and would love for additional feedback. If you'd like to continue the conversation, please don't hesitate to reach out to us at https://therealreal.allvoices.co/.

Explore other reviews about The RealReal

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

1.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Good peer group of women on the team. Mileage reimbursement is provided.

Cons

Extremely high sales quotas that are difficult to consistently achieve, paired with limited compensation upside even when goals are met. The organization feels top-heavy, with too many layers of management relative to the field team, which creates inefficiencies and slows decision-making. Management style can feel overly micromanaged and at times more focused on process and tone than actual business growth or performance metrics. There is limited perceived career growth, and compensation does not scale meaningfully with experience or performance. Overall morale among the sales team is low, and employee concerns around workload, pay, and structure do not always feel addressed in a meaningful way.

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